Very dissatisfied with order fulfilling by Kibo.
I made an online purchase from Thule, which uses Kibo to process orders. 2 of 5 items ordered online were never delivered. Contacted Kibo customer support; they never responded and even closed the support ticket after a few days, with no resolution. Neither a refund nor the parts arriving! It has now been a month since the order, with no resolution in sight.
Re Thule order #*******:
I received only 3 out of 5 items ordered. The following 2 items are missing:
Axle Mounted Hitch Cup - Main Body (Part #: *******)
Cycling Flag - Thule Logo (Part #: *******)