April M.

I have been unable to get a refund on cancelled subscriptions. A year ago I purchased 3 one year subscriptions to Glossybox for family members. When the year passed, I saw another $600 + was taken out of my bank account to renew the subscriptions for another year. Because it was never my intent to continue the subscriptions indefinitely, I called on December 7 to cancel all three subscriptions and get my money refunded. The subscriptions were indeed cancelled per my online account information and also my family members did not receive any more Glossyboxes. I did not, however, see the refund and called them on December 18 to ask when I could expect to see it. I was told the representative would get back to me by the end of the following day. She did not get back to me and I called again on December 20 and spoke with Kirsten about the issue who also said she would get back to me or the refund would be in my bank account in 24 to 48 hours. I never saw the refund and she never called back. On January 2, I e-mailed customer service about the problem and Kirsten responded, asking if I was waiting for only one of the refunds or all three! I then called customer service back and asked to speak to a supervisor. After a delay, the supervisor Melissa got on the phone. I gave her all the information and she was able to see from their records that I have been trying to get the refund for about a month. She said that she would resolve the issue by the following Wednesday, but again I did not receive a call back or the refund. It is now January 25 and I am still left without a resolution. It looks as though I may have to use the legal system to get my $600+ refund back. I would strongly warn anybody considering a yearlong subscription or giving a yearlong subscription not to do this. At the end of the year they will automatically renew the subscription and take the entire amount out of your bank account. If you try to cancel, they will cancel the subscriptions but will not refund your money. It is a shame that the Glossybox beauty box service should be avoided because the company is larcenous, The contents of their beauty boxes have been consistently good. There are, however, other beauty box companies that will give you value and will not steal your money.