I placed a order, great price shoes but the package was never received, I never received any tracking information prior to the delivery I contacted them right away to inform them that the package had not been received and they stated they were starting an investigation, long story short 3 weeks later UPS supposedly denied the claim and AMI keeps telling me to contact UPS but UPS says the shipper needs to file the claim, so I place a replacement order for the shoes and still no help with the initial missing order, no reference or claim numbers just telling me to contact UPS smh. I regret spending any more money with such a careless company, never again, I'd rather spend more and be treated as a valuable consumer. After seeing some of these reviews I'm nervous of what I'll receive "if" I receive anything at all. Cheap shoes=cheap service I guess. If I could give this company a negative rating I definitely would but amazingly I am not alone..