April B.

I am so outraged at the so called customer service that is provided through Lyft. I was a frequent Rider and used Lyft 5 days a week. Just recently I had a Lyft pick me up like usual at work to take me home which I have done so many times before without any problems well this time was so different after getting dropped off at home without any issues and I was satisfied until I got an email stating I was being charged for damages. The driver had claimed I puked in her car which is not at all what happened charging me $100. I contacted Lyft customer service to resolve the issue. Now if I had actually done what was said I would have paid the fee without no problems but this is not what happened and she ended up getting away scamming me Lyft claims they have damage investigators that do their job and since she had a picture of the said puke apparently that was good enough for them and they are still trying to charge me $100 for something I did not do I will no longer be taking their services home I would rather use Uber then use a lyft
Ever again. It is sad to say that they do not care about customer service at all I am not some Joe schmo out there trying to scam them out of money I was just trying to get home I hope others learn from this and do not use Lyft because they don't care about the people that they are taking home