I've ordered lipstick in December 2015 and contacted them in January 2016. I've spoken to them through facebook and asked about my parcel, they told me to be patient because they have problem shipping items because of the holiday season! I've waited for 3 weeks and I asked for a refund then went back to search them on facebook and they disappeared completely! Oh my goodness! Please people! Beware! Can't wait until Karma hits them! So pissed!