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aphroditie g.

Contributor Level

Total Points
84

1 Review by aphroditie

GMX
  • GMX

7/16/18

I am tired of frequenly having my account frequently being blocked by their totally insufficiently designed and operated security.
Their response:
I sincerely apologize for the inconvenience this block has caused you. My response: Your staff needs to address my question. Les than 20 or hundreds. Years ago the Russians stole my husbands account and used it for mass mailings, shutting down the account. So yes advise please. GMX has that responsiblity. I will be reporting this failure to the internet etc.

Please note that your account was blocked by our security department due to unusual activity and triggered by some reports of spam being send from your account. As we mentioned in our last email, we are not able to provide you with more details due to security reasons.

In addition, please follow the recommendations below to avoid that your emails get recognized as spam:
- Send the email directly and do not forward it Are you referring to Gmails forwarded by me from my g mail account to my gmx account. Or e mails sent by my gmx account to the same g mail account? Or something else.
- In your email, please include a longer hand-written paragraph as message
- Include a subject for the message
- In case you have set up a signature for all outgoing emails, please remove it from the footer of the message
- Also do not include links of pages that could be identified as suspicious to my response have no idea what could be suspicious
- Change the format to "text-only" by using the "More Actions" menu above the compose window

Thank you for your understanding! Me: I don't understand most of this poor programing.

With kind regards,
Robert / GMX International Support

aphroditie Has Earned 4 Votes

Aphroditie G.'s review of GMX earned 4 Very Helpful votes

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