Anya g.

So I tried to book a trip through justfly. They sent me emails about an issue with my debit card and not being able to process the transaction. They then sent me an email saying my reservation was cancelled (attached screenshots below). I rebooked the trip directly through the airline this time, but just saw that I was still charged the full amount from justfly EVEN THOUGH they emailed me saying it was cancelled. 3 calls to their team later and they accused me of lying about this. I forwarded my emails with my proof to their "verification team" 3 different times and they kept saying they A. Didn't get the email with the proof from me and B. Had never sent them in the first place! They accused me of lying about it and were completely unhelpful. This company is a $#*!ing joke DO NOT BOOK THROUGH THEM. Even if some people have success with them, they completely screwed me, lied to me, then had the audacity to say that I was the one lying. An absolute scam and shady business all around.