Anya D.

DO NOT DEAL WITH THEM. RIP OFF!
Looked like a good deal. But: First: loooong and not easy getting to the location. No live person at the location (which I do not mind but when it came to inspect the car I was told: IT IS TOUR RESPONSIBILITY to download the pictures from this web and make sure the condition of the car you see is the same as at the downloaded pictures. NEVER was able to download it. Spend a lot of extra time doing it and then making a video of the car condition). I travel
A LOT! I rent cars ALL the time. My first impression when I came there was not a single person other then me picking up the car. Doesn't it ring the bell? And… "the cherry on the top", if you do not have your own car insurance you HAVE to buy one (and EXPENSIVE one from them. The most expensive per day I have EVER witnessed. Credit card liability and credit card is not enough. Ok. It is fine. I had FULL coverage insurance from CA. But guess what? I did not have enough amounts to cover this and that: one had to be 500,000 (I had 300,000) and something else. So, for an almost 100,000 usd Range Rover lease this insurance enough but not for this car rental. I would have left if The had time and was ready to loose the rental fee for 4 days as the insurance they were asking was probably Double of what I paid for the rent. And… the answer to everything: we had sent you terms and conditions via email and it was said there regarding insurance. Excuse me?!?! Going on vacation/visit family etc… you Don t think about hiring an attorney to precisely examine car rental terms and conditions. Anyway, horrible experience (though the person on the screen talking to me tried to assist and gave me like 20-30 % discount on the extra insurance they required and a free update… Boy, very old Toyota Corolla is and upgrade? The poor thing is at it s retiming age. UNDER NO CIRCUMSTANCES USE THIS CAR RENTAL. EVER! THEY WILL RIP YOU OFF (unless you have time in your busy life to look through what they send you prior to the pick you). EVERYTHING IS HORRIBLE!

Just did a reservation for a reasonable price for my sister to come visit me for her birthday. Guess what? When they showed the option first (and the cheapest option) it was shift 2 days before dates I was searching for. I did not pay attention to this first. WHY? For so many years doing business with travel website on line NONE OF THEM EVER would offer you another dates of travel, unless you SPECIFY that the date. Of travel are flexible. Anyway, when I received the confirmation I noticed right away that the dates were wrong. However, they promised before you make reservation that you can cancel for free within 24 hours but you need to call them (usually you can do it on line). I called right away... They tried to find something suitable for my sister for the ONLY dates she can travel and had been requested. Did not find anything. So... I was advised they would cancel but there will be 25.00 dollars cancellation fee. See what they are doing?!?!?
BUT! I just simply advised them that on a very first web page I saw (tconsumeraffairs.com) there are almost 1,000 complaints, most of them is one star and there quite a number of complaints about wrong dates they booked and then charged you cancellation fee. I just promised (AND WOULD DO IT!) that if I see ANY cancellation fee on my credit card I will make sure that my attorney will start a big fat law suite against Onetravel.com and I am sure that ALL those customers who were tricked would not mind to joint me. Guess what, they immediately send me email confirming that there will be NO CANCELLATION FEES AND ALL THE FUNDS WILL BE REFUNDED (of course in 5 to 7 business days...).
Anyway, DO NOT LET THEM TRICK YOU! Fight the scammers!