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Anushri P.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since July 2019

  • Review

    1

  • First Reviews

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  • Thank Yous

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    0

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Review Distribution

1 Review by Anushri

7/21/19
If you are a VIP customer then you have to pass your month before 6th. In my case almost every 2 months 39.95EUR used to get deducted even after passing the month. Then write to the customer support requesting them for a refund for an amt which was charged for no reason!
Recent experience from July- I passed my month on 3rd of July, I receive an email confirmation on the same day itself. On 11th I find 39.95EUR charged. When I approach customer support, they claimed to have not charged me and in their system I have successfully passed the month. Moreover , the customer support had an audacity to end the chat while I was still questioning. Hence proved they have no value for their customer.
I wrote an email for which I was told that someone else might have used my card. This proves your details are not safe while making a transaction.
In the end no refund!
ivyt14
Ivy T. – JustFab Rep
Hello Anushri,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Anushri Has Earned 3 Votes

Anushri P.'s review of JustFab earned 3 Very Helpful votes

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