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If you are a VIP customer then you have to pass your month before 6th. In my case almost every 2 months 39.95EUR used to get deducted even after passing the month. Then write to the customer support requesting them for a refund for an amt which was charged for no reason!
Recent experience from July- I passed my month on 3rd of July, I receive an email confirmation on the same day itself. On 11th I find 39.95EUR charged. When I approach customer support, they claimed to have not charged me and in their system I have successfully passed the month. Moreover, the customer support had an audacity to end the chat while I was still questioning. Hence proved they have no value for their customer.
I wrote an email for which I was told that someone else might have used my card. This proves your details are not safe while making a transaction.
In the end no refund!
Anushri P.'s review of JustFab earned 3 Very Helpful votes
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Hello Anushri,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy