Anushka M.

What is your review of Firstcry.com?
First Cry cries if you want to return anything. It's happened so often, only shop here if you don't want to return anything. This time, they delivered 14 items 2 weeks late but when you want to return 4 cos of a sizing issue, they'll say we can't pick up, courier the return back to us, making it more inconvenient for returns. And their CSR someone call Abhijeet will put you on hold for a long time just to get back and say 'you'll have to return it yourself and it's just ONE address you'll have to courier it to?!' like that's some solace

Ordered from Jabong, more than 10 items on their sale on Dec 13th, I suddenly got an sms saying package delivered 4 days later when nothing had been delivered. I called, raised a complaint and all through they said it has been delivered and to check with neighbors, guards etc. Finally when I called so many times cos I had pre-paid and was by now worried, they followed up with their logistics team and the manager called a few days later and said that the package had been wrongly delivered to someone else. He delivered it the next day, a tampered and hastily taped package with clothes crumpled and smelly inside it and when I did an inventory, there were two tops missing. Sent email with pics of the tampered packaging before opening it, to their customer care, someone called Bhavika. Guess what jabongs reaction was, it was dispached from their end so I've lost my money regardless of the delivery mix-up and the thievery of the other person.

And the Head of customer care, is an incompetent idiot, if he exists at all that is, who just sends auto replies like we'll look into the concern and dispatch your order.

I basically paid for 2 tops stolen from the package by god knows who.

And their customer escalation team headed by some Bhavika, is a joke. They say they'll update you, and just closed the complaint, its been one month and they dont give a rats $#*! to be honest. Never pre-pay for your orders on Jabong. You'll just lose your money.