I ordered through their website https://www.pur.com/ on Oct 21 2019 and I called back a week later to check the status of the order and they didn't find my order in the system and said they would call back. I waited two days, no one called me back about my order. I called again on October 30th 2019 and they said they just processed my order and they had a system glitch and now my order will arrive 10 days after. I didn't use the product, don't know what the quality of that is going to be.