Antti K.

International customers beware. I ordered $42 worth of products to Finland with DHL express shipping. Shipping was only $8 which seemed like a good deal. Boy was I wrong. I received an sms from DHL that I need to pay duty and VAT on my order AND a 25 Euro service fee to DHL! I can live with the duties and taxes, sometimes they happen when you shop outside the EU. But a 25 euro service fee to DHL is just plain outrageous. I searched the internet and it seems that DHL hands over all iHerb packages to the customs at least here in Finland. It is very suspicious since usually only a fraction of express packages from the US or elsewhere are caught in the customs. It seems that iHerb and DHL are running a scam where iHerb lists a low shipping cost on their website but then DHL makes their money with a ridiculous service fee. IHerb prices aren't that low to begin with but they have some product lines that I like. Now with all these extra fees I paid 2-3 times what I would pay for similar products here in Finland. Needless to say I'm very disappointed with both iHerb and DHL and try to avoid both in the future at all costs.