Antony M.

You think you gain 10.000 likes and you end up with about half that if you are lucky. Don't advertise what you can't achieve. Customer service is non existent. Avoid unless you want to throw your money around.

I booked a DHL express Collection and delivery to Amsterdam with the premium delivery guarantee for pre 9AM. This was for a very important tender in Amsterdam and 11AM was the absolute deadline.
I was convinced that with the premium guarantee and the two hour delay between the delivery time and deadline I could rest assured that this would not fail. However DHL were able to mess this up and they delivered the package at 11:50. Our disappointment after preparing for days for this tender is obvious but i decided to remain calm and call DHL to at least get the 50 GBP refunded. A friendly lady called Kerry apologised for their failure and committed to refund me for the costs incurred. However, when i received the confirmation email i noted to my surprise the cheapo's at DHL had decided that i would only get the premium cost back which was 18 GBP. Utterly disgraceful and pointless. I told them to keep the 18 GBP and we will not be using their services again.

Paid with PayPal and order confirmed. I then received an email asking for a proof of address and a copy of my ID card. I would think that PayPal has sufficient security in place. However this online shop obviously has a "security team" that feels it needs to ask for all this stuff. I just wanted to buy a sweater...