The bag is really very well made and comes with the box & certificates. Very true to the original (LV Neverfull Master's collection).
My contact was Crystal, she kept me updated on my purchase, she was very patient with me - I had to change the address of delivery once. They also provided me a tracking number, which I found useful.
I really hope that DD will provide amazing services to its customers and am looking forward to adding new items to my collection!