We purchased our trac-lite and it was not as bright as stated in the tv ad then it would not turn on then would not turn off. Can not speak to a person except to order more tract-lights like that would ever happen. How these companies can get a way with such lies on TV and we have to listen to the ad's over and over again is something I will never understand.The tv stations that run this ad and all the others that take advantage of the viewing public should be ashamed of themselves, they are as much in fault as they companies that they allow to advertise on their stations. By allowing these companies on TV they are allowing them to prey upon the unsuspecting public. I hope that when you read this review you pay more attention to this and please believe me and not the TV bull$#*!. We are trying to get our money back. But we have not gotten any response to our E-Mails. Now we are going to our credit card company for help..