ANTHONY W.

Bought 8 items from this poor excuse of a company in September 17 2018, items were shipped to incorrect address...($#*! happens). Tried to do the correct thing and follow up with the customer service in October 5 2018. Explained to them that i didn't receive my items but tracking info showed that it was delivered. They advised me that they would have to process a claim with the shipping company and it would take 21 days for an answer. I called numerous amount of times to get an answer about the claim. November 29 received a bunch of garbage that they haven't heard from the shipping company about the claim, they stated that they would re-submit the claim and it will take another 21 days for an answer. I decided to let them go through their process and allow the 21 days to expire. December 18 2018 I called to get an update on the claim and still they proceed to tell me that they haven't heard anything. I decided to follow-up with the shipping company myself. I FIND OUT THAT THE SHIPPER MADE THE MISTAKE SHIPPED THE ITEMS TO THE WRONG ADDRESS AND PROCESSED A CLAIM FOR THE ITEMS TO FOREVER 21 ON SEPT 30 2018... THIS SAD EXCUSE OF A COMPANY RECEIVED THE CLAIM AND TODAY THEY REFUSE TO REFUND ME MY DAMN MONEY...