Anthony S.

I have reached out to their customer service team twice regarding what appears to be a lost package. The package seems to be going from state to state, farther away from me. Not to mention that the package delivery date has been pushed out multiple times. However, each representative just apologies or quotes their shipping time frame which it has already passed. This package will have taken a month to get to me if the delivery date is accurate. TERRIBLE customer service, company seems to have tanked.

Their customer service is awful so I am assuming the brand overall has tanked. After spending 45 minutes (no exaggeration) on the phone with LL Beans customer service team I ultimately decided to not place the order with them. They were unable to offer me free expedited shipping after the hassle their system created after signing me out and not allowing me use the discount code for signing up for the MasterCard and getting approved. I plan to just close my LL bean credit card and never order with them.

I received a pair of shoes from J Crew. Upon immediate inspection I noticed a few issues with the shoes. They had the security tag still attached which is very odd. They were clearly worn which was evident by the wrinkly footbed inside, blackened bottom, and foot odor emitting from the shoes. To make matters worse, the shoe had two deep scratches on the back. I reached out to J Crew and did not receive a response so I emailed in again... still no response. Finally I decide to chat and call in. They were unable to offer me another new pair but suggested I wait until they come back in and would price match the original order. Based on the condition I received the shoes, and after wearing them for an event that I had ordered these shoes for, I was certain they would do the right thing and refund me and let me keep the shoes so I could pay a cobbler to fix them or at least paint over the scratch. Instead, they offered me a mediocre discount off an already terrible order. What a joke, they also tried to flaunt the free return label? Stay away, order from somewhere that cares about their customers.