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ANTHONY R.

Contributor Level

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1 Review by ANTHONY

DHgate

  • DHgate

“No concern for customers.”
2/23/18
• Updated review

I have written to DHgate several times and instead of them addressing my concerns all they do is continuously send me the same form letter over and over. In other words they are not going to do a thing for me. I guess stealing is a practice that they feel they can do without any penalties.

  • Comments (0)
  • 1.1M Views
Helpful  (4)
Thank you
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Anthony,

We checked that your order was already closed. This is already beyond our after-sale policy.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

“I got screwed!”
2/21/18
• Previous review

This is what I am sending to the Federal Trade Commission since you refuse to give me a refund To whom it may concern at the Federal Trade Commission (FTC), On October 8th 2017 I purchased a pair of sneakers size 13 (New Max 2016 II) from a company called DHgate. One of their sellers that is a contractor for DHgate named Tebe sold me a the sneaker and when I received the merchandise the size was wrong it was a size 12.5 instead of a 13. As instructed by the company and the seller I have sent back the merchandise for a full refund for the cost of the shoes ($57.99) and cost of the shipping ($33.75) I have tried endlessly to contact the seller at the advice of DHgate and he has not returned any of my emails and the company refuses to do anything, even though this person works for the company. Attached you will see proof of all evidence that I have stated. Thank you for any consideration and help you can give me.

DHgate product 0
DHgate product 1
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Anthony,

We checked that your order was already closed. This is already beyond our after-sale policy.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

ANTHONY Has Earned 7 Votes

Anthony R.'s review of DHgate earned 4 Very Helpful votes

ANTHONY Has Received 1 Thank You

Thumbnail of user mayrad9
Mayra D. thanked you for your review of DHgate

“Do you know that "seller" ( thieves) in dhgate only have to pay a fee to dhgate for breaking their policies and dhgate let them continue ripping off customer. Now you know how dhgate make 120 billion since 2004.”

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