Anthony P.

Ordered a Washer/Dryer combo in store. Scheduled for deliver that Friday between 2 pm and 6 pm. Friday comes. 5:57 pm get call saying the truck broke down and they can't make the delivery. They can send a truck to take merchandise off out-of-service truck to bring back to warehouse, but can't deliver with second truck. Offer 100 bucks off for our troubles. Can't get discount until items are delivered - What? Rescheduled for the next Friday. Next Friday comes. Get call from truck driver saying the dryer is badly damaged. Can't deliver the dryer OR the washer... okay. Another 100 bucks off for our troubles. Rescheduled for next Friday (next next Friday unofficially). Next Next Friday comes. Don't hear anything during the delivery time. Check website. Not scheduled for delivery... call them up. "Sorry another 75 bucks off". Cool rescheduled for next Friday (unofficially next next next Friday). Next next next Friday comes. Items delivered and installed. Month late, but whatever; I'm getting 275 bucks off (sweeet). Call about discount. They can't do it. Why not? Finally told we have to go to the original store to clear it with the manager. Go to store. Manager can't do it without top-brass approval. Been expecting a phone-call from him for about 4 days now to hear the result.

I wasn't kidding about getting the call at 5:57. Let alone that sounding fishy in and of itself, Best Buy's inability to deliver the product 3 times and unbelievable run-around/lies about the discount is beyond unacceptable. I will never purchase from "Best" Buy again. Just go to Amazon.