Absolutely terrible experience for returns from an online purchase.
The item turned out to be faulty. I spent two days going through options on the phone which would end up with me being disconnected as the automated system believes its answered your problem.
I was only phoning as the chat service wasn't working, every attempt took me back to the page before (including when accessed off a Currys text that purported to take you straight to the chat service).
All of this was because the return email said to make sure that the parcel had the address on.
When i finally got to speak to someone they said not to worry there was no address needed as the delivery driver would have one!
To think i used them instead of Amazon to save £5!