anthony m.

I had prepaid a reservation for LAX and Portland, OR for later this month. Given that both are now hotspots, i have wisely cancelled my trip. Both JetBlue and Hyatt waived all cancellation fees inside of the app... was NOT an issue. In the AVIS app, i had to click on a box that said i was willing to accept their cancellation fee ($50 for each reservation). So, i did so, then called the support line. After waiting for quite awhile, the rep (who was. Helpful) - got me my $50 back. 5 business days to get the credit. (1 hour for them to debit my card... funny how that works)... i love that they keep the $$$$ for 5 days - collecting earned interest on the float of their clients. I'm not a fan of them anymore... have been loyal for 20+ years... taking my business elsewhere when i return to travel. Additionally, the user experience on the app was pretty poor. I just happened to check their website just now, and they claim no CHANGE fees... they say nothing of cancellations... they should make sure that their consumer facing APPS are in sync... maybe this is why the company is in trouble... they have lost their way... in a world filled with much bigger problems, this doesn't rise up anywhere close, however, i vote with my dollars and will take my business elsewhere.