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We've been renting through VRBO/HOME AWAY for years with pretty good luck. HOWEVER everything has changed this year! It seems I not only have ahouse for our vacation in 9 days but our 1,800 will not be returned it will be held! We did change our dates due to COVID and we DID recieve a confirmaiton of the new dates!
HOME AWAY has told us its our problem and we need to work with FLORIDA PROPERTIES who 1. Has disconnected thier office number. 2. The person who is suyppose to help us told us we have no house ansd he is not giving us back our money. He will keep should we want to rebook in the future.
Now I sit here with 9 plane tickets, 18 disney tickets and NO HOUSE! Oh and did Im mention that HOME AWAY COSTUMER SERVICE HUNG UP ON ME TODAY!
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Management was rude and deserted her position and left friends in charge. She made jokes about...
