The management apparently does not live up to commitments made by their sales team. Based on my experience if you pressured them to do so, you are well advised to remain on guard against immature childish vindictive and destructive behavior to property. At the time of this writing it is my intention to place the referenced incident into the most appropriate legal forum with the confident expectations of recovering for willful vindictive damage to property, i. E. entirely childish and unprofessional behavior resulting in loss.