ANTHONY H.

Verizon is the absolutely, unequivocally the worst cell carrier. I went to one of their stores today to upgrade 3 lines. We were told we would have to wait about an hour. Okay, not a problem; however when we finally get inside we learn that they do not have any of the 3 different phones we were looking for. So first, one of the major carriers is completely unprepared to sell phones, but we had to wait 45-minutes to find this out. So we decide to try online, so far so good, however; when we tried to check out no form of payment would go through: option A is add to your bill which never works, don't know why they lie and have this listed as an option; Option B is a credit card, all were declined, I called both banks no issues with either card; the 3rd option use PayPal, wait for it, wait for it... Why would Verizon disappoint, that didn't even work. My wife called the clueless customer service reps and they were of absolutely no help. It's time for Verizon to get bought out or sold to a company that understands supply and demand, customer service and technology.

Some sites claim Verizon has the best service, this is extremely subjective. I live in a major metropolitan area and regularly only have two bars and poor reception, while my friends with AT&T have 4-5 bars. I know where I am they are the worst. Thankfully, I am on wifi most of the time.