Member since September 2011
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Ordered a 1000g tub of Maximuscle Creatamax Extreme & a 900g tub of Maximuscle Promax Extreme on 08th Aug which came to a very good price of just over £57. Website says a wait of 5 days which is reasonable. 8 days went past no order, so phoned them up. Initially couldn't get through but on the 3rd time of trying someone picked up. "..... wondering where my order is please?" ".....had a few problems with Maximuscle and deliveries, so should have it in 3 days time and will send out to you." "Ok no problems". Phone up 5 days later as still no order arrived. No answer. Waited another couple of days and phoned again. ".....where is my order please?" "Delivery never came". "...when will it arrive?" "Should have it in a weeks time". "Is that guaranteed?" "Yes". Low and behold a weeks time came and went with still no order. No phonecall. No email. Absoulutely nothing to update me. I tried to call again on several occassions and now no one picks up. I even phoned up Maximuscle themselves to find out if they had stock in the country. They had a restock of the products I ordered since the 19th Aug, so there should be no excuse why this company have not sent my order. Ive sent a couple of emails to find out whats happening and if they can't fulfill the order just tell me, cancel the order and send me my refund. Its now the 12th Sept and still no word from them and no order. I have had to go to my bank to get my money back. This company is a waste of time in my view. Extremely poor customer service. Infact non-existence. You won't see your order and you definitely won't see a voluntary refund either. You'll do all the chasing and waste your own time. Very annoyed and disgruntled. I will not be using this company again and will be certainly telling friends and colleauges to stay well clear.
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Anthony G.'s review
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This lot have disappeared and reinvented themselves as supplement bars.co.uk,they take your money...
its even worth one star really bad website if you don't want waist a time don't buy from them