Thumbnail of user anthonyd1245

Anthony D.

Contributor Level

Total Points
80

1 Review by Anthony

  • Cover & All UK

6/29/22
Verified site experience
• Updated review

Basics are fine. Editing your web pages are clunky. Your sales Dept 7 Feedback Dept don't correlate well. I've wasted hours trying to get matters simply resolved & whilst your staff a very helpful it has been a mission to re-order my BBQ Cover & Parasol Cover. Tony Daines

Reason I chose this business:

Fore a replacement Order.

Thumbnail of user veenim
Veeni M. – Cover & All UK Rep

Hello, Anthony. We sincerely apologize for any inconvenience this has caused. We discovered from our records that you had ordered a BBQ grill and a parasol cover, both of which had problems. The BBQ was an oversight, and it has been re-ordered. As promised, we have already applied a discount. Regarding your parasol cover, we request a diameter measurement for a cylindered cover design. As a result, assuming the covering is kept flat, the WIDTH of the cover is approximately 21" with a circumference of 42" overall (with leeway), which looks to be correct according to the calculation. 3.14 x diameter (13") = 40.82 circumference. There was a mistake on our end, and we offered a replacement with that in mind that there was an error. However, the reship was kept on hold by our production team as the issue would not have been resolved even if it was processed. We have responded to your email with the finest resolution we have and requested your response on how we should proceed.

Fine thank you
4/26/22
Verified site experience
• Previous review
Reason I chose this business:

Used you b4.

Great Service & Product
5/24/21
Verified purchase
• Previous review

All good but missed the extra discount tick box to subscribe as it wasn't showing on the final Pay page.

Superb service in everything but the UPS Delivery. Delivered unannounced. No promised email with ETA or Date/Time. Dumped parcel in Common Area without using the instructed Voice/Video Entry System so parcel could have been stolen. No Signature requested as promised. Suggest change Delivery Company (But not Hermes!).

Prompt & very efficient.

Reason I chose this business:

Heavy duty product/Guarantee offered/ choice of colours/fabrics/made to measure facility

Reason I chose this product:

Heavy duty product/Guarantee offered/ choice of colours/fabrics/made to measure facility

Service
Quality
All good but missed the extra discount tick box to...
4/30/21
Verified site experience
• Previous review

All good but missed the extra discount tick box to subscribe as it wasn't showing on the final Pay page.

Reason I chose this business:

Heavy duty product/Guarantee offered/ choice of colours/fabrics/made to measure facility

Anthony hasn’t received any votes.

Anthony hasn’t received any thanks yous.

Anthony doesn’t have any fans yet.

Anthony isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user helenr1253
3/28/24

OK after a few attempts but it was tricky to order

Thumbnail of user davidm11023
3/28/24

Covers are grand and will do but incorrect zip configuration was fitted to 3 out of the 4 covers