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Received both items i order, new to website and pleasantly suprised.
Found in search when looking for item
Reasonably priced.
Must admit i loved my Fitbit, love the challenges, love the friends I made and loved the fact it kept me motivated to get steps in. Unfortunately the quality of the product falls well short of everyday use. With my first one the band kept falling apart, replaced two times within the warranty but last time was a month or so after warranty real out. So I upgraded for a 25% discount. Again nothing but issues with the band. Fortunately they could be replaced. After warranty ran out unit stopped working again silly me took a 25% discount and they replaced unit. What's the saying "Fool me once, shame on you; fool me twice, shame on me." not a third time. Done with Fitbit.
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Hi,
We sincerely apologize for the experience you've had.
There's always room for improvement in terms of quality and you can be assured that we're constantly looking to improve our products. We'll be sure that your feedback will be part of that process.
If you need assistance with anything, please feel free to get in touch with us at contact.fitbit.com.
Thanks for being a Fitbit customer.
Regards,
Fitbit Support