I have tried ordering from Freshly 3 times in 3 weeks. I paid every time and did not receive 2 of my 3 paid orders. Their "customer service" team is nothing but a slap in the face to their paying customers. They do not even try to compensate for their mistakes. The people who work for Freshly are nothing but trash and thieves.
Hi Anthony, thanks so much for taking the time to review Freshly. I'm very sorry to hear of your experience with our service and I do wish we had been able to better assist. As a relatively young company without our own means of delivery, we do need to rely on 3rd party carriers. While delays are out of the norm, bad weather, road closures, and even driver confusion can wreak havoc. Of course, we always take any issue with orders and delivery with the upmost seriousness, and we even have a Delivery Team working with both our kitchens and the carriers to ensure deliveries are successful.
With that said, we did issue 2 full refunds, in addition to the in-house credits, which can take 3 to 5 business days to post into your account, depending on with whom you bank. Our Delivery Team is also aware of your troubles with delivery and has been in contact with the carrier to get this rectified.
My sincerest apologies again that we weren't able to make this right, though I do appreciate you giving our service a try.