I have used Beckett for both grading and their price guide. I too have been victim of their auto subscriptions and refusal to refund. They call and email almost non stop trying to push their price guide. The guide itself is outdated (as it must be with the sheer number of items they list) and it's oh so much easier to get prices from sold items on ebay. Because they never scaled their grading business they are months behind on guaranteed orders which they will of course not refund for not meeting their deadlines. They need to shape up quickly before they get left behind!