Please - take advantage of my bitter experience and DO NOT GIVE THESE CROOKS access to your credit card or any money. It is a scam.
Please, you should stop reading there and take my word for it, but if you really need details:
I paid extra - $160 - to have a a gift ready for Xmas 2015.
They missed the deadline and refused to refund difference. In Feb 2016 I finally got to see what the item looked like - and it was nothing like the photos I'd sent them.
I said, sorry, that's not a likeness at all, can I send more photos.
They replied 2 months later - asking for more money
I argued that as I'd paid extra already - for delivery for Xmas - and not got it they should wave the extra fee. They said ok.
3 months later - still no update or sign of item. So I emailed them. 1month later (we are in summer by now... FOR AM XMAS GIFT) they asked for copy of my order. Why did they need that - as it is on their own website.
I sent them proof of payment and copy of order... nothing happened.
I chased and chased, every third week or so, until, in August, said this is silly, just refund me. They said item is almost done. I said send me proof in the mail. Nothing back for 2 weeks. I email/Facebook them over and over... they ask for copy of my invoice again. I send it, again. Nothing back.
In October 2016 - 10 months later - still no sign of money back or item I paid $160 for. They have blocked me on Facebook (reported them to FB as a scam) and also not replied to me since August.