Ansar M.

I give 4 stars not 5 is because they lack in variety in Ice cream, I wish i could choose from more options. The taste is good and the price is reasonable.

Booked a flight from Vayama.com on 11/15/2018 from Jeddah to Hyderabad for the travelling date December 24,2018. It was for 2 passengers for the amount $510.52. I received en eticket from vayama with a booking reference number. On the day of travel (12/24/2018), i went to checkin my bags in Jeddah Airport and i got to know that my tickets were cancelled. I don't know why and how they got cancelled, then the check in counter guy told me that my agent (Vayama.com) did not update some details to them because which it got cancelled.

I reach to Vayama.com for 2 hours every customer representative speaks to me and put me on hold and they ends my call. And no one knows what happened. I then went ahead and booked my flight for $880. I had to wait in airport for 18 hours with no accommodation. Vayama did not book another flight on the same day, they said that it will be costlier if they book my ticket on the same day.

I asked them to provide me the full refund of $510.52 but they only approved partial amount of $350.52 which is the airline refund. This is pathetic, i went through all the pain with moving forward and booking a flight for double the price. All i expect from them is to GIVE ME MY MONEY BACK.

Please do the needful and provide me full refund.

Update(01/24/2019): I got my full refund. Phew!