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anonymousi1001

Anonymous I.

Contributor Level

Total Points
81

1 Review by Anonymous

10/20/21

I honestly don't know where to start with this review. By far the worst company I have ever experienced in my life. I will never use them again and strongly advise anyone considering using them to look at the alternatives. Countless money holds that last months, security reviews, big fees, basically any excuse to hold on to your money as long as they can they will. Terrible customer service that feels like they are deliberately trying to annoy you. Finally they awarded a dispute to a buyer who told complete lies about me and my product. I had no idea there was a claim even taking place as I didn't receive the emails they sent so they automatically refunded the seller over £1300 and allowed him to keep all the stock! They declined my appeal and kept switching me from one customer service representative to the next who just kept repeating the same lines they've been trained to over and over like robots. As soon as I found out there was a claim happening I contacted them but they said it was too late…the appeal had been automatically ruled in the buyers favour as I didn't respond in time. I only found out there was a claim taking place when the £1300+ Was taken out of my account. I'll never get the money back and a nefarious buyer has benefited from telling lies about me. Avoid this company like the plague. You have been warned!

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