Anonymous A.

I purchased a watch as an anniversary gift to my husband. The watch was a Mavado bold motion which is a very costly watch. I didn't realize at the time that the sales person packaged my watch in the wrong Movado box and bagged did it for me. I drove 2 1/2 hours to get home to give my husband his gift. When he opened the box he realized that there was no charger included and it was not the correct box. The next day I called the store and explained my situation. The store manager was unwilling to help, nor did she care. I called back later and spoke to a different manager and she was worse. Both managers tried to convince me but I was wrong and that it did not come with a charger. They tried to make me feel like I was inconveniencing them. They told me they would send me instructions to figure out how to use it. I explained to them I don't need instructions I need the charger. They continued to tell me that it doesn't come with a charger, it was pre-charged at the factory, I need to send it back every two years to be recharged etc. When I tried to tell them they were wrong, they got upset. I told them to go on the movado website and look it up themselves but they refused. Needless to say the situation is not resolved as of yet. I will have to spend $85 in gas and five hours worth of driving in order to try and resolve this situation face-to-face. The manager asked me not to come to the store because they could not find the box or the charger. Finally the manager did not know how to resolve my situation so she hung up on me and that was the last time I spoke to them before calling the Belks customer service line to complain.