Anonymous A.

I have been using this service for the last 4 months, despite it being overpriced, due to familiarity. Unfortunately, the customer service I received this week was horrible.

My visa expires on the 04/28 and I was planning on renewing on 04/27. I was informed at the end of the business day on 04/26 that immigration will be closed from 04/27 to 05/01 due to a holiday. Keep in mind that I had been in communication with Vietnam-Evisa since 04/18 about renewing my visa and no one informed me of this in advance. This has caused me to overstay my visa and now I may potentially have to pay extra fees associated with this.

Also, I was told that the immigration office is normally closed on 04/27 (Saturday - the day I planned to renew), despite Vietnam-Evisa being open for business that day. No one told me this in advance during our email conversation of me coming to renew on 04/27. The representative I spoke with did not take responsibility for informing me extremely late of the holiday and also stated that I should know the immigration schedule.

You have lost a long term customer for the poor service you presented to me today. Avoid this service. The customer service should be much better for the amount you pay. There are cheaper alternatives.