Anonymous A.

I purchased my headphones May 2020. I enjoyed the headphones, I mean I really enjoyed the headphones! My music sound AWESOME! However, in early November 2020, I was folding my headphones to put them back in the case and they broke. I always put my headphones in the case, I even kept the receipt from when they were purchased in May 2020. I did research online to see if there was warranty for the headphones because I only had them for 6 months. There was a warranty and I called the support desk and I was informed I could send my headphones to be repaired. I got an email stating they have been trying to contact me about my headphones (no phone calls or email) until 11 hours ago from today and then another one from 48 minutes ago stating my headphones could not be repaired due to "accidental or misuse" I really wish I had the headphones at this point so that I can show pictures. There are broken when you fold the headphones inside to put them in the case. The representative Jason stated they could fix the headphone I would just have to come out of pocket for it. I said "well, how much is it?" Jason said, "$199." That's how much I paid for the headphones! I will never buy beats, or any other apple product EVER AGAIN! They suck and don't care about the consumer. There were no dents, scratches, or anything that would support the claim of misuse/accidental. I wish I had them now so I could add pictures.