Anon y.

Reserved ten nights through Hotels.com AND stayed at all ten hotels. Then, I was sent the rewards voucher; but when I started to reserve my free room, I received notice that Hotels.com had removed my tenth visit. When I called them, they said that the hotel (La Quinta) had cancelled the booking through Hotels.com and had charged me directly instead. Even though they admitted that this situation had nothing to do with me, they refused to honor my tenth stay and/or give me the free rewards voucher. Instead, they tried to buy me off with a $30 voucher. When I refused, they raised it to $50, and finally to $60. They obviously had no intention of honoring their reward program, were rude, and kept me on the phone for two hours. Don't waste your time with this company. They are a sham and fraud... book through the hotels directly and save money. Don't forget that they are owned by Expedia, so avoid that company, as well!