Anon A.

4 months, 5+ support tickets and countless follow ups later - my stores plan still has not been downgraded as requested. Now they have the audacity to suspend my store and tell me that it could possibility be deleted from their records if I dont pay a bill for the higher plan. What terrible customer service. My store was featured on their Showcase page as an example of a great design. Bigcommerce featured my store on their blog multiple times, and even interviewed me personally for an article. I did a Q&A on their forum after they reached out to me. I used to tell everyone about how great Bigcommerce was. What an absolute joke they have now become. Don't set up your business with Bigcommerce - it'll only cause problems later.