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The business model is shady. "Free shipping and returns!" NOT TRUE. You pay $5.95 for each item you return - they call it a "restocking fee." They also don't accept panties as a return. They will not give you your money back if you send them the panties back and they will not give you your panties back. You guessed it: store credit.
Anyone with boobs knows that bras need to be tried on and the chance of return is high. Dishonest of them to say free returns when they charge $5.95.
The product itself is not high quality - itchy scratchy lace, stiff elastic, loose threads.
If you love a business model that charges your credit card every month automatically so that you have to request a refund, this might be a good company for you. I think it's smart to be weary of any company that operates this way - it's a bit of a red flag that they can't keep return customers when they set it up this way.
Also always be weary of companies that don't make it easy to unsubscribe to their constant SPAM of emails.
Tip for consumers:
Don't order anything you might need to return
Products used:
None, sent all back because they don't fit and are cheaply made
Ann W.'s review of Adore Me earned 2 Very Helpful votes
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Hello,
Thank you for your feedback.
Please note that we are advertising free exchanges and easy returns and our representatives are always happy to refund the restocking fee for first time customers who did not know about the policy, no questions asked. As soon as you receive the notification email that we have processed your return please contact us via email and you can be sure to receive a full refund.
It is true that our policy is to offer store credit for partial returns as we do state in our Terms and Conditions that we cannot accept back partial sets, however, we would be happy to make a one-time courtesy exception should you not accept this store credit. Please do not hesitate to contact us, your request will be forwarded to the refund team.
We are deeply sorry to hear that there has been quality issues related to your order, we will definitely forward this to our design department for further investigation.
Thank you for your patience and understanding. We are genuinely sorry about the disappointment our product has caused you.
Kind regards,
Adore Me