I am trying to return an item and nothing works. First they deny the email address is valid, then the order number. I have uploaded photos to make a claim and the submit button doesnt work. I have sent 5 emails only one of which was answered. Their instructions to reply above a line was also impossible in the email contact us process. I live in Australia so ringing them is tricky. I cannot believe how dreadful this has been. My worst ever online buying experience.