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Ann S.

Contributor Level

Total Points
81

1 Review by Ann

  • Shutterfly

12/11/17

I ordered some photo sympathy cards I created... opened the package when it arrived and it was some else's order! Couldn't use chat to rectify problem- not available. Couldn't find phone number on Shutterly website. Finally tracked it down. Spent 20 minutes on the phone talking to the woman to rectify the problem- could not understand her. When finally, hopefully got everything straightned out, asked her where she was calling from... Guatamala! I feel bad for the lady whose order I received. I wanted to contact her and the woman from Shutterfly told me to throw the cards away and they would wait for HER to contact THEM... I'm sure she is waiting for her cards. I hope they weren't a Christmas present! Never again, Shutterfly!

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