Ann R.

A mother of a 6 year old boy was so completely impossible to work for that I discontinued working for her after 5 days. Believe it or not, it was not because her son smeared his poop on the back inside door of my car. He put his finger up his butt hole to dig out poop & smear on the inside of my car door. He then violently kicked my car air vent, before taking off his seat belt. Even still, I was willing to continue to care for him because I still found him sweet & sensitive enough of the time & even though I told his mother that taking him in my care was no longer an option, she later talked me into trying it again the next week, which I did and all was fine about that.

The boy's mother firmly informed me that my description to her of what happened in my car was not how I was to talk to her. She said that using the word "disaster" was not acceptable. I apologized & figured I would do my best not to make her feel bad if something happened.

Of the five times I worked for her: two of the scheduled days she was not at the house at the agreed upon time & I was left waiting for her to arrive. She changed the agreed upon time for work several times -without notice, but I said nothing. She continually forgot schedules & details. I was alarmed to see her parking her car in the middle of the car lane at the school parking lot blocking/preventing other cars who may try to pull out of their parking stall, then chatting it up with the teachers prolonging a potential problem, and revealing her disrespectfulness. But the deal-breaker was when she began harassing me with endless extremely rude text messages. Very early on a day I was not scheduled to work for her, she began a plethora of harassing text messages:

Starting on a Monday at 7:46 in the morning, she began accusing me via text of losing the Target gift card & demanding why I didnt leave it at the same place as the last time? Not only did I leave it at the same place (with the receipt attached), but I texted her of this on that same day. It was ironic to see that my previous text to her detailed this, but she did not read it. A minute later she tells me its not okay that I let her son have it, & went on & on about how it is my responsibility to safeguard her things. A minute after that demanded that I also produce the Rubys gift card used that same day. I had already told her that day that the $15 balance was exceeded & the waitress never came back after I gave it to her. She apparently forgot & was sure that I had misused her card & began reprimanding me about my carelessness & accusing me that the balance was $25. She forgot that we used the card the previous week also. When I reminded her about that, she then accused me of not be truthful due to she found it highly suspicious that the $15 balance would be used up to the exact dollar amount as she found it hard to believe. I told her I just paid the rest in cash out-of-pocket. She then said she believed me, but reprimand me again for not giving her the receipt (that the waitress never gave me & I told about, but she forgot -again.). All this harassing texting was going on while I was on the phone with my brother who had a motorcycle accident the previous day & needed me to help him. I told her that I may need to visit my brother (out of state) to help drive him while he recovers from the surgery. She then said "Are you cancelling work for today?" She forgot that I work for another family Mondays, Tuesdays & some Fridays & that I was not scheduled with her till Wednesday -2 & 1/2 days away. She continued to ask me to work that Monday & the next day & I had to repeatedly let her know I was not available and had to keep reminding her of my schedule. Then she demanded to know why I would work Mon & Tues for another family, then leave town to help my brother on Wed. I told her that the pin that was put in his ankle prevented him from doing anything for 2 days. Then she wanted to know the time of my airline flight & insinuated I was lying to her. Not that it was any of her business; I let her know that I would be driving. She then said she found my cancelling for Wednesday (2 & 1/2 days notice) was unacceptable to her due to it was "... so last minute!".

I found all these 51 text messages in a just a few hours time to be extremely rude, obtrusive & disrespectful & decided to discontinue working for her. So, I had my friend return her house key with a note that I will be assisting my brother for several weeks off & on and I wish her the best, but I could not continue working for her. I had to change my cell # because she would not stop harassing me with crazy texts.

She complained to Care.com and they promptly cancelled my membership without notice or explanation. They did not reply to my inquiry, and to further complicate this, Care.com sent out emails to ALL MY CONTACTS stating my: "... membership has been closed because this member no longer meets the eligibility criteria for Care.com membership, has violated our Terms of Use, or because we have determined that he or she is not suitable to use our services. So now my potential jobs as well as my current clients are left feeling that I have done some horrible thing and are probably questioning my reputation"

I had to CHANGE MY CELL PHONE NUMBER because she would NOT STOP THE CRAZY TEXTING!

No business should be allowed to damage someones reputation this way. Just like everyone, they should be accountable for their actions.