I ordered custom match boxes from them. It took nearly 4 weeks, which I had planned for, though they did not provide time frames. The match boxes were fine, But I ordered gold match boxes with wine colored ink. I got gold match boxes with white ink. I had no trouble with customized napkins I ordered through another vendor and received in less than 2 weeks. So I was a little annoyed, but, of course, no time to return. At least they were gold and the names and date was correct, so we will use them. They are attractive so nobody but us knows the ink color was not what we wanted. However, I really would not use them again as I found the lead times too long and not really reliable. Please note that I only ordered the personalized match boxes from them, so don't know how they are on other items. I did send customer service an email trying to check order status after a few weeks, but they never responded. So personally I would not use them again. The other wedding vendors I used shipped within 1-2 days and I always got responses to any emails.