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Ann R.

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1 Review by Ann

TravelUp

  • TravelUp

“Unresponsive”
5/13/20

I was unable to travel to visit my daughter in Rio due to Covid 19. I booked my flight with travel up via BA for March 24th. Before the lockdown Travel up tried to sell me extras that I didn't need, now when I need a refund of my flight they have not responded to any emails, calls. What company thinks it is good practice to ignore customers during this difficult time?

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