I was assured by Amazon Customer Service, 4 TIMES, that they would not use Intelcom courier service for my parcels. Well guess what? Yes they did. 5 TIMES after I called. The last customer service rep admitted they had lied to me as they have no control over the courier service! So another parcel does not get delivered to me!
I have cancelled my Prime membership and will not shop with them again. Shame on me for trusting and believing them.