Ann P.

I have ordered Online from Gymboree three times and I've had the worst experience with my last order because UPS, their shipper delivered the items to the wrong address. I had to spend time to talk to UPS to find out because Gymboree won't track the package for me and they offered to connect me to UPS instead. I called Gymboree to let them know that UPS confirmed the mishap and they offered to let me go online and select items which they will price match. My understanding was that there will be no refund on my account but I won't have to pay for the new orders. On my third call, I gave them the item numbers that I wanted them to match and they were okay until Phil, their customer service agent asked me how I am going to pay for the items? I was, "Whaaatt? Why am I paying you again? What happened to the money that I already paid before?" And he told me that I have to file a dispute to get that money back. So I lost all my temper and asked that they give me a refund without me filing a dispute, they relented and promised that they will give me a refund. He said that they will initiate an investigation only after I file a dispute. And he confirmed that they haven't started an investigation even though I report on March 7th that UPS confirmed they delivered it to the wrong address. Now I have to wait and see if that refund is ever gonna come in to my account in 3 business days. Otherwise, I am going to call Visa and file a big complaint on them. Now I am not surprised that this company is going down the drain. DO NOT BUY ONLINE, if you don't want to get scammed.