Ann O.

Wow. These people are unbelievably bad. I understand that it's the holiday season, but not only do they not respond to communication, when I FINALLY reached someone, they were snarky and just flat out lied. The delivery date for my order changed multiple times. It arrived today, and one of the items is broken. I'm not even going to do anything about it because they are so difficult to deal with. Also, don't try calling them for missing information about a product. They'll read to you from the website. They used to be a respectable company with quality service and merchandise. Not anymore. I'm beginning to think I'm going to have to go back to shopping at retail stores and not online. They take your money and then F you.

Bought a pair of slippers for $100. Liked them a lot but within a year, inside sole was wearing. Wrote to company about buying replacement insoles and the response was "they are meant to last." Subsequently wrote a negative review. They did not publish my negative review and when I wrote to ask why, the response was, "you are welcome to try again."
I don't trust a company that withholds reviews.

It could be so great, but it's so not. Posts by people wanting to sell their crap: oils, cookies, massages, etc. are not banned. Complaints to them about this were ignored.
And, as someone else indicated below, because they have local yokels running the show, I've often seen that people with opposing viewpoints to those LYs (a certain church, for example) are offensively bullied onsite -- over and over, without recourse.
People are better off starting a group on Facebook or Reddit.
This site is deceptive and poorly run.
The cat catcher post below breaks my heart. That should tell you everything you need to know about this garbage site.

Despite all of their BS proclamations to the contrary that they have a process to assist buyers who are ripped off, Etsy has - for years - allowed sellers on their site to lie about what they are selling, rip people off, and if a buyer asks for help, Etsy does NOTHING. If you're going to buy on Etsy, the person you are buying from can send you nothing or send you something completely different, and you will lose your money. In addition, look at their review process closely. No review after a certain amount of time. Can't review if you've filed a complaint. Can't sort reviews. And, I provided Etsy with email exchanges that proved without a doubt that the seller stole $60 from me. Etsy just "closed the case."
PLEASE NOTE: Etsy's policy is that buyer pays all shipping costs, there and back - even if seller lies to you to get your purchase.

It all depends on the sub you're in. So. Many. Subs are moderated by twats with the maturity of a toddler. Overall, their gratuitous concerns about racism are bull. While they're trying to garner public approval of their fake progressive concerns, they also have subs called Watch People Die, subs that denigrate women, subs that glorify sex with and abuse of animals, etc. etc. You can find some good, helpful people on there, but you're going to have to wade through A LOT of crap. It's mostly obnoxious, depraved punks, and the mods are such a joke. It really is no better than 4chan, Facebook, YouTube, and so on.
However, all this talk of communism, etc. in these reviews is sour grapes on the part of scum that was probably legitimately kicked out.
I crave what Reddit could be, but all of Reddit's high and mighty rules are complete BS.

Peruvian Connection's clothing is very expensive. Their high quality and unique designs used to somewhat justify an occasional "splurge" purchase. This is no longer the case. Materials have become extremely thin and cheap. Their return policy is a ridiculous 30 days. You'll find that many of their onsite (non-shill) product reviews honestly assess the changes in the quality of their clothing. How unfortunate that greed and lack of integrity are representative of this company now.

... that these are ALL fake reviews is senile. To participate would be sad enough but, for God's sake, don't give them your money.

Poorly organized and mismanaged site with many non-English speaking mods. Don't waste your time trying to navigate or understand it. It's a deep dark hole of stupidity.

Don't waste your time choosing items, bc you won't be able to check out. Just happened to me today, and has happened in the past (a while ago). I called them, and they admitted it is a long-term, ongoing problem. Such incredible incompetence makes me leery of placing an order that may get screwed up, and makes me very leery of letting them have my CC #. I love Nordstrom, but the Rack must be where they send people that can't hack it at Nordstrom. I won't try this site again.

This company must be under new ownership. It is NOT the company I dealt with many years ago. My last several orders have been disasters.

First of all, they LIE on their website about whether or not items are available, indicating that the item is "in stock." However, once you place the order, they then tell you it will be FOUR weeks before they ship the item. If you attempt to cancel an item and reorder something that actually is in stock (supposedly), they charge additional shipping charges. And their shipping charges are EXTREMELY HIGH - no doubt, they pad the charges for profit or don't offer their corporate rate, as most reputable companies do. I went around and around on the phone with one of their "customer service" reps about how it was "my choice" to re-order and, therefore, I had to pay the additional shipping. This after a previous CS rep told me to call back to get shipping waived. Unbelievable.

In the past, when I cancelled an order due to their error, they went ahead and shipped it anyway. I had to dispute that charge with my bank.

I ordered a cover from them, and THREE times, they sent the wrong size - labeled incorrectly. I finally tried to cancel and they fought me on it.

If you try to call regarding an existing order, you will get a foreign call center person that does not speak English well and cannot understand your questions. They just keep reciting from script.

They try to push their frequent buyer program, for which there is a charge, and which is administered by a different company. Impossible to deal with as well. Once they have your money, good luck getting it back.

I can't believe I was stupid enough to try again. Never, ever again. Disgustingly evil people.

First of all, I wrote to them bc I was unhappy that they were selling fur, and their response was that it was a mistake. I guess they think consumers are stupid.

Further to the above, I placed an order with them for a rug. They sent me the wrong rug TWICE. So, twice, I had to wrap the rug back up and drag it outside to be picked up. The CS person I dealt with was unbelievably stupid. I had to repeat myself often, and she was nonresponsive to emails. I finally had to contact my bank and the consumer protection agency to get my money back after 10 weeks.

Their response to the consumer complaint was rife with lies.

Very, very dishonest.

Their clothing is expensive, but worth it -- very high quality. Quality workmanship, material, color. Their customer service is impeccable. Any problem I've ever had has been handled quickly, with class. Sizes do tend to run large, but they have a flat fee return shipping policy, which is wonderful. I love to shop with them.

EDIT 11/12/22 -- They've now adopted the made to order model of online purchasing, even tho their prices remain high. I'm not willing to wait 3+ weeks. Whether or not they'll claim "supply chain" remains to be seen, but I don't believe it.

Another website that won't verify payment unless you give them your phone # - supposedly for security reasons, which I think is total BS.
Cancelled my order and I didn't find out for several days. They also lied and told me they sent me an email to let me know, which they did not.
I've spent thousands with them in the past, but I won't anymore. Plenty of other shoe sellers out there.

What a joke. I bet it's owned by Amazon. Find a product on Amazon that has a lot of obviously fake reviews. Not too hard - there are so many these days. Paste it onto this FAKE site. See what happens. Unbelievable. Integrity is dead.

Plan to sit on hold waiting for help. They no longer answer the phone in a timely manner, and they no longer allow customers to email them. And when they do answer the phone, you'll get someone who knows nothing. They require a credit check -- for a prepaid plan on a phone that I own. Plus, I previously had an account with them for a long time. Why do they need to do a credit check? Chat person couldn't tell me. Phone person couldn't tell me. "They just do." And their service is very spotty. Was lost in the Madison area of Wisconsin and had no service. When I tried to determine why and what to do about it -- again, they couldn't help me. They suck just as bad as all the rest of the carriers now. What a racket phone service has become.

I will often pay more at Nordstrom to purchase something that is less expensive on another website. Why? Because of their superior CS. I've been shopping there for years and I've never been disappointed. I hate to shop in person and do all of my shopping online - so much more efficient. I can shop at Nordstrom without fear of receiving a product that I don't like - for any reason - as they not only ship both ways, but are also extremely reasonable about returns. I have never placed a call to them and not spoken to a CS PROFESSIONAL. Thank you Nordstrom for your quality merchandise and, almost unheard of these days, excellent CS.

I finally had enough of their unaccountable "customer service." Given how much it and their products have declined over the years, I believe they now consider themselves untouchable and calculate how much they can get away with, with that amount consistently increasing. And I didn't want to line disgusting Bezos' pockets any further. Did you know that they swap in fake, generic or used products on orders even when you think you're ordering a specific item? A large portion of their reviews are fake. Also, be aware that if you cancel your Amazon account, you will lose books and music that you paid for, so they have no problem stealing from you no matter how many thousands of dollars you've spent with them. I pay a little more and support local bookstores now, as well as go to the library. I didn't think I could live without Amazon, but I'm saving a ton of money. Don't be a sheeple. This company has negative integrity. Don't support it.

Whenever I try to call Miele "support," there is usually no support at all. I have a canister vac. For the second time, I have extended the wand and it will not go back in. The first time, they promptly sent me a new wand. Now, they want me to run off to a service center to have it looked at - bc, yeah, that's so convenient. It's not only happened to me twice, but is well documented on many sites on the web that this is a problem, yet their solution is to inconvenience me.
I also have a Miele washer and dryer. It took me many phone calls to finally find someone to fix my washer and in the laborious process of trying to arrange service, Miele was NOT in the least helpful. I live near a large metropolitan area, so apparently servicing Miele products is not something repair companies like to do.

So, to summarize -- very expensive products AND accessories (ck out the price of their vacuum cleaner bags), very expensive service that is difficult to find, and BAD Miele customer service. I won't buy from them again. They must be related to Apple.

UPDATE 2021 -- I bought a cordless vacuum directly from Miele. I then had a problem with it and contacted upper management, who referred me to a regional director. He couldn't have been nicer and completely replaced the vacuum.

In recent years, Macy's has stepped up their game. Although sometimes I wish they had a better selection of better quality items, I've been pleasantly surprised by many very reasonably priced purchases there. They are always a go-to, and their customer service has actually improved!

EDIT: 6/2019 I'm downgrading my review. Macy's discards negative reviews, and has very inaccurate product descriptions, both of which point to a dishonest company. Attempts to discuss with "customer service" on both issues came up against a brick wall. Done.

EDIT: 11/2019 Against my better judgment, I placed additional orders with Macy's. Checked return policy, and it's 90 days. Now, as I try to process returns, I'm told that for some items, it's 30 days. This was not stated in my order confirmations. I tried to call, and they outsource their phone CS to a foreign country, and because the agent could not really speak English, that went nowhere. I then tried chat, and it's that lovely new, useless automated chat. After going around in circles for a while, I was finally able to get a live agent, who did tell me I could return the items and she sent me UPS labels. We'll see if the refunds go through...
Macy's does have some great sales, but I don't think it's worth all this hassle. Really shi**y of them to have exceptions to return policy and not indicate that on the order confirmation.

EDIT: Unfortunately, I feel I have to downgrade my review below. As much as I appreciate help from management when I escalate a complaint, I shouldn't have to consistently do so, especially when it's their error. Anthro needs to upgrade their standards for employees, upgrade their training and do a better job of monitoring their CS people. Unless... all the hassle is calculated to get a customer to give up? Also, some of their items now are of obvious and outstandingly poor quality. I wonder how they can, in good conscience, even offer them for sale - much less at the prices they do. I am giving up - on shopping there.

As we all know with retail these days, there is usually a huge disconnect between management and customer service. I absolutely love their style but, yes, their prices are high. I figure that I'm paying a little more for the style, which is unique. There is occasionally a lack of quality control, although if you read the reviews, you can get a fair assessment of a product. They do have good sales, but sale items get snatched up quickly. I've had some terrible problems with their customer service, but elevating my complaints to company executives results in amazing remediation. Despite said problems, I give them 5 stars, bc ultimately, they take excellent care of their customers. All of the above refers to online shopping. Their store in Milwaukee, WI is full of snotty girls who think they're "kewl." I don't go there very often.
EDIT (2019): Well, I've now deleted my account with them. After many years of being a good customer, my order was cancelled bc I would not give them my phone number. If you don't think giving out your phone number is a big deal, think again and search the Inet about it. It is. They have all of my other personal info. They don't need my phone #.