Its my first purchase of a refurbished phone online because I had always been wary of the condition of the item without seeing it firsthand. But when I received the iPhone 5s I ordered for my dad, I received a product that was beyond my expectation. It didnt even looked second hand at all since it looked quite perfectly new to me. I also almost cancelled my order because I found a lesser product somewhere else, but they had extremely great customer service and friendly representative who price matched it for me and upgraded shipment to Express. Since its the holiday season, I was told that it might arrived late but it arrived rather early. Thank you and more power to your entire team, The Mobile Base.