Sears home services is the WORST! They came out to the house and charged an exorbitant price to look at my microwave. Service guy only wrote down the model number and said he had to order a part. Didnt even test the appliance. We've been waiting 9 weeks so far for the part. No one can tell us when or if it will ever come. I've called and/or chatted 10 times with them so far. They keep saying they are going to "escalate" the repair order but nothing ever happens. If I could give them a zero rating I would.