Ann L.

What has happened to Paypal?

I have been with Paypal from the start. Now they take payment as direct debit and once this is done your bank can't help you. I have tried to cancel it and they are saying they can't take the money and cancel my account.

The problem started when I purchased a mattress on ebay for £294.95. The advert said "Satisfaction guaranteed or 30 day return for a refund. It took 2 weeks to arrive and 7 days to rise because it came flat packed. When I tried to sleep on it it was lopsided and every since I have had the most unbelievable pain in my leg.

I contacted the seller who was polite at first and then closed the case on the 30th day. I called ebay and forced them to re-open the case. The seller wanted the mattress back by the 9/09/2017, in exactly the same flat packed condition I got it in or I wouldn't get a refund.

I contacted Paypal who said don't worry you are covered by the 180 refund policy & the seller was being unreasonable. On 5/09/17 Paypal closed the case - No explanation. I called Paypal who said they closed the case because I said the mattress was uncomfortable. I told them what the advert said and they told me they don't read the advert...

HOW CAN YOU MAKE A DECISION ON SOMETHING YOU KNOW NOTHING ABOUT? I am disappointed but will fight this all the way. I am now going through the financial services Ombudsman and suggest that if you are facing a problem - fight it. Challenge creates change and things don't get any easier for the next person when we just walk away.