We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

ann l.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since June 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    11

Review Distribution

1 Review by ann

6/27/20
Ordered June 2. It is now July 9. Tracking shows a label was made out July 8. They have a call center in the Philipines which is terrible.
First, I was told due to Covid they are slow on shipping. Then I was told they were still being made. They have no timeline when I can get the glasses. This is frustrating and bad business practices. Maybe they should try some honesty. I run a company and we keep to our turnaround times and communicate with our customers at each stage.
I will ask for a refund. If not I will contest my credit card bill. Shame on this company!
rayas5
Raya S. – GlassesUSA Rep
Dear Valued Customer,

We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

We are reviewing the status of your order and will update you promptly.

Thank you for your patience.

Yours truly,
GlassesUSA.com

ann hasn’t received any votes.

ann hasn’t received any thanks yous.

ann doesn’t have any fans yet.

ann isn’t following anybody yet.

Similar Reviewers on Sitejabber

lindseyc210
8/5/20

I placed an order on June 25th. Three days later (June 28th) I got the email saying my glasses...

larrys848
8/2/20

They send many conflicting emails, which I cannot believe, because every one is a lie. Nothing...